PUB 用户: irenevenice

个人信息 名: Irene Venice 中间名: 姓: Fuentes 创建日期: 08/02/2012 电子邮件地址: 你必须登录才可浏览! 网站: 未提供 性别: 女 城市: 州: 国家: Philippines 邮政编码: 9500 简历: 未指定 分享个人资料 分享个人资料     简历 创建日期: 08/24/2012 更新日期: 08/24/2012 文本: Name: Irene Venice Fuentes Objective: I am willing to give total support the organization that I am in, with the experience that I have, in order to achieve organization's goals and create mutual benefits. Formal Education: 2004-2009- Davao Doctors College (Bachelor of Science in Nursing) 2000-2004- Holy Cross of Mintal (High School) 1994-2000- Mintal Elementary School (Elementary School) Work Experience Sixeleven Global Teleservices, Davao, Philippines Sales Representative- (November 2010- January 2011) * Contact business to business and market the vendo machine * Get data from the contact manager * Sell and confirm delivery to the manager Sixeleven Global Teleservices, Davao, Philippines Sales Representative February 2009- September 2010 * Sell Magazine subscrition to Canadian citizen * Explain product and offers and prices and answer question from customer * Process the customer’s record such as name, Address, Occupation, job, purchases to portal * Verify and confirm leads. Pull out credit card info and record to Portal. Sixeleven Global Teleservices, Davao, Philippines 123Employee Virtual Assistant- September 2010- December 2010 * Scheduling appointments reminding scheduled appointments. * Inputting data to database * Typing, Translation, Fax * Post articles and videos to different posting sights * Research and create a list of business associations for speaking gig * Coordinate Webinars * Data Mining ( for prospect clients) * Work personal Facebook add people invite etc * Manage our Facebook Fanpage * Coordinate JVs including event blast * Correcting records and sending out email blast Sixeleven Global Teleservices, Davao, Philippines 123Employee CSR- January 2011 to present * Customer service * Telephone inquiries - including in bound and out bound calls * handle the customer's account information * Assist customers with returns, purchasing store protection plans and service packages. * Customers billing info * Handles client complain and feedback for the employee * Answers customers questions either via phone, email or chat * Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. * Answer telephone inquiries from customers and clients regarding the status of services and packages. Resolved customer concerns in a positive and helpful manner * Established and maintained professional relationships with customers to better anticipate and satisfy their needs. July 2011- to present Project Manager * Responsible for the supervision of a team of nine agent within the virtuial assistant department and three on customer service department. * Responsible for the recruitment and training of customer service representatives. * Worked with new customers in the development of new accounts and the implementation of new systems. * Assisted in the training of new customer service representatives and associates. * Prepared weekly milestone reports for the virtual assistant and CSR agents. * Managed and montore agents task * Supervises production processes to ensure implementation of company standards. * Prepares monthy evaluation of the agents * Coordinates with Sales Managers to: - Provide effective virtial assitant to client - Monitor the client retention vs. client cancelation * Establishes quality control standards and procedures and ensures strict adherence to those standards. * Provided detailed reports to operations manager regarding prospective clients and sales projection Other Achievement ATL for magazine subscription account * Acting Assistant team leader on magazine subscription account * Provide coaching to sales rep. * Monitored sales figures and assisted team leader and members with sales techniques and complex transactions. * Provide product trai     当前主题范围 该资料没有选择任何主题范围.       种类 语言 目标 English 源 Tagalog       文章 语言 分类 统计 标题 该会员尚未提交任何已获批的文章。       术语表 语言 学科 统计 描述 该会员尚未提交任何已获批的术语表。