个人信息 | 名:
Merhawit | 中间名:
| 姓:
Yohannes | 创建日期:
02/18/2016 | 电子邮件地址:
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女 | 城市:
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United States | 邮政编码:
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| 简历 | 创建日期:
02/18/2016 | 更新日期:
02/18/2016 | 文本:
Merhawit Yohannes
email: merhawitd93@gmail.com
EDUCATION
University of North Carolina at Chapel Hill
Bachelor of Arts in International Studies, May 2014
MEDICAL ANTHROPOLOGY MINOR
RELATED EXPERIENCE
TRANSLATOR | PROZ.COM TRANSLATION WORKPLACE | NOVEMBER 2013- PRESENT
· Translate, edit, and proofread various documents including personal letters, legal documents, as well as literature and religious pieces from Tigrinya to English and vice versa.
· Work with both private parties as well as international organizations including GlobalTech Creations, Niki’s International Ltd, and Fluent Language Solutions.
INTERPRETER | WORLD RELIEF DURHAM| DECEMBER 2013- PRESENT
· Work with case workers to assist Eritrean political refugees acclimate to life in the United States.
· Assist case workers in enabling refugees become self-sufficient throughout the course of months.
ADDITIONAL EXPERIENCE
SALES SUPPORT SPECIALIST | CISCO SYSTEMS, INC. | MAY 2015- JANUARY 2016
· Independently managed multiple short-term and long-term cases from start to finish to ensure critical project completion deadlines were met.
· Worked directly with Cisco Account Managers and other executive personnel to modify orders according to the customer’s wishes.
· Closely monitored accounts to anticipate and prevent any changes that interfere with project schedules and kept Account Managers updated on all case progress.
· Escalated cases to appropriate higher level teams to ensure delayed and high stake accounts are handled with the utmost priority.
· Consulted with team leads and managers to implement the best solution practices for various time-sensitive cases.
· Established and maintained relationships with manufacturing and logistics teams while negotiating shipping dates, methods, and other types of order modifications.
CASE MANAGER | THE HUNT LAW FIRM | OCTOBER 2014- MAY 2015
· As a legal assistant and receptionist, served as a liaison between attorneys, clients, and all other parties involved in all legal cases.
· Created case packets with detailed and individualized case plans to monitor and track progress of all cases.
· Developed strategies and timelines tailored to fit various types of cases and allocated internal resources accordingly.
· Guided clients through the course of their medical treatments and managed all other components of their cases until cases are successfully settled.
· Coordinated with third party members including billing representatives and insurance company adjustors on behalf of attorneys as well as clients.
· Prepared affidavits and other documents of legal correspondence.
· Planned, budgeted, and documented incoming and outgoing funds according to the expenses associated with clients’ cases.
· Compiled and finalized settlement memorandums after cases are settled to ensure accurate payment of all parties involved in accordance with the firm’s policies.
MANAGED HOSTING OPERATION ANALYST | AT&T | OCTOBER 2013- OCTOBER 2014
· As a Universal Agent, performed a multi-functional maintenance role as a primary customer service representative.
· Effectively utilized a multitude of tools and software systems in order to resolve technical issues.
· Worked with on-site engineers and technical teams to identify any issues reported by customers and determine the proper solution in a timely manner.
· Directed requests to escalation teams to connect customers with the appropriate response team.
TEACHING ASSISTANT | UNC CHAPEL HILL SCHOOL OF LAW | SEPT 2013- NOV 2013
· Served as one of the twelve Teaching Assistants chosen for Environmental Law & Policy MOOC- the world's first MOOC (Massive Open Online Course) which provides completely free courses offered worldwide by renowned universities and professors.
· Helped guide and monitor discussion forums, edited documents, evaluated essays and other assignments.
RESEARCH ASSISTANT | UNC LINEBERGER COMPREHENSIVE CANCER CENTER | JAN 2013- MAY 2 |
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