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PUB USER: emiceli


Personal Information

First (Given) Name:
Maria
Middle Name:
Last (Family) Name:
Elizabeth
Date Joined:
08/27/2014
E-Mail Address:
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Website:
None Provided
Gender:
Female
City:
State:
Country:
Italy
Zip:
50144
Profile:
None Specified



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Resume
Date Created:
08/27/2014
Date Updated:
08/27/2014
Text:
Work Experience

June – July 2014
Teacher of Italian language at Eurotraining Florence.

June 2013 – present
Teacher of Portuguese language at Mummu Academy Florence.

January 2013 – present
Freelance Translator and Localization professional GB/ITA>PT (Br), specialized in tourism and travel, sustainable tourism, entertainment (TV and cinema), food/cooking, wine, Art, culture and society, health and wellness and ecology.

Nov. 2012 – February 2013
Teacher of English language for the Communication skills class at Centre of Studies La Base di San Lorenzo, Florence, Italy.

January – June 2012
Metronotte Toscana Srl
Accounting employee
Cash counting and delivery.


January – May 2011
Hotel Spagna**, Florence, Italy
42 rooms capacity
Receptionist and Booking Agent

Creation and implementation of procedures for the reception;
Management of hotel’s page on social networks, dealt with marketing strategies on this occasion;
Dealt with bookings and accounting queries;
End of the day procedures;
Check in/out of guests.


May 2008 – August 2010
Reservation Center Starhotels****, Florence, Italy
Booking and Customer Care Agent

Booking for the 20 Italian properties (individual and business clients) and for the Castille Paris (individual clients);
Assistance to loyalty program members;
Managing applications to loyalty programs;
Complaint handle.
Booking for the 20 Italian properties (individual and business clients) and for the Castille Paris (individual clients);
Assistance to loyalty program members;
Managing applications to loyalty programs;
Complaint handle.


October 2007 – March 2008
Le Méridien Piccadilly*****, London, UK
268 rooms capacity
Guest Services Centre Agent
Switch board;
Checking arrivals and departures for the Housekeeping;
Maintaining guest profiles updated;
Complaint handle;
Courtesy calling for VIP guests;
Follow up of clients and departments’ requests through an appropriate on line program.


June – September 2007
The Westin Excelsior Florence *****, Florence, Italy
171 rooms capacity
Guest Service Agent

Dealt with bookings and accounting queries;
End of the day procedures;
Check in/out of guests;
Maintaining guest profiles updated;


February – June 2007
Grand Hotel Mediterraneo*** Sup., Florence, Italy
331 rooms capacity
Receptionist
Dealt with bookings, accounting queries and cash up procedures;
Checked groups reservation and stay;
End of the day procedures;
Organised guided tours, visit to museuns and restaurant bookings for guests.


January 2006 and 2007
Hostess at “Baglioni Uomo” and “Baglioni Bimbo” Fashion Events at Grand Hotel Baglioni, winter editions of 2006 and 2007.


April 2005 – October 2006
Grand Hotel Baglioni**** Sup., Florence, Italy
193 rooms capacity
Receptionist and Concierge
Dealt with bookings, accounting queries and cash up procedures;
Dealt with large worldwide congress and meeting;
End of the day procedures;
Organised guided tours, visit to museums and events.
Proofreading of hotel’s website in Portuguese.


August – December 2001 Associação dos Estudos da Linguagem (Language Studies Association), Rio de Janeiro, Brazil
Secretary
Research assistant;
Assistance to members;
Checked daily purchases;
Congress organisation.


April – December 2000 Department of Languages Studies at Pontifícia Universidade Católica, Rio de Janeiro, Brazil

Researcher for the project On-line Portuguese Grammar.

 
 
Existing Subject Areas
Art/Literary
Other
Social Sciences

 
 
 
TypeLanguage(s)
SourceItalian
DestinationPortuguese

 
 
 
ArticleLanguageCategoryStatsTitle
This member has not submitted any approved articles yet.

 
 
 
GlossaryLanguagesSubjectStatsDescription
This member has not submitted any approved glossaries yet.

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