PUB USER: emiceli

Personal Information First (Given) Name: Maria Middle Name: Last (Family) Name: Elizabeth Date Joined: 08/27/2014 E-Mail Address: You must be Logged In To View! Website: None Provided Gender: Female City: State: Country: Italy Zip: 50144 Profile: None Specified Share Profile Share Profile     Resume Date Created: 08/27/2014 Date Updated: 08/27/2014 Text: Work Experience June – July 2014 Teacher of Italian language at Eurotraining Florence. June 2013 – present Teacher of Portuguese language at Mummu Academy Florence. January 2013 – present Freelance Translator and Localization professional GB/ITA>PT (Br), specialized in tourism and travel, sustainable tourism, entertainment (TV and cinema), food/cooking, wine, Art, culture and society, health and wellness and ecology. Nov. 2012 – February 2013 Teacher of English language for the Communication skills class at Centre of Studies La Base di San Lorenzo, Florence, Italy. January – June 2012 Metronotte Toscana Srl Accounting employee Cash counting and delivery. January – May 2011 Hotel Spagna**, Florence, Italy 42 rooms capacity Receptionist and Booking Agent Creation and implementation of procedures for the reception; Management of hotel’s page on social networks, dealt with marketing strategies on this occasion; Dealt with bookings and accounting queries; End of the day procedures; Check in/out of guests. May 2008 – August 2010 Reservation Center Starhotels****, Florence, Italy Booking and Customer Care Agent Booking for the 20 Italian properties (individual and business clients) and for the Castille Paris (individual clients); Assistance to loyalty program members; Managing applications to loyalty programs; Complaint handle. Booking for the 20 Italian properties (individual and business clients) and for the Castille Paris (individual clients); Assistance to loyalty program members; Managing applications to loyalty programs; Complaint handle. October 2007 – March 2008 Le Méridien Piccadilly*****, London, UK 268 rooms capacity Guest Services Centre Agent Switch board; Checking arrivals and departures for the Housekeeping; Maintaining guest profiles updated; Complaint handle; Courtesy calling for VIP guests; Follow up of clients and departments’ requests through an appropriate on line program. June – September 2007 The Westin Excelsior Florence *****, Florence, Italy 171 rooms capacity Guest Service Agent Dealt with bookings and accounting queries; End of the day procedures; Check in/out of guests; Maintaining guest profiles updated; February – June 2007 Grand Hotel Mediterraneo*** Sup., Florence, Italy 331 rooms capacity Receptionist Dealt with bookings, accounting queries and cash up procedures; Checked groups reservation and stay; End of the day procedures; Organised guided tours, visit to museuns and restaurant bookings for guests. January 2006 and 2007 Hostess at “Baglioni Uomo” and “Baglioni Bimbo” Fashion Events at Grand Hotel Baglioni, winter editions of 2006 and 2007. April 2005 – October 2006 Grand Hotel Baglioni**** Sup., Florence, Italy 193 rooms capacity Receptionist and Concierge Dealt with bookings, accounting queries and cash up procedures; Dealt with large worldwide congress and meeting; End of the day procedures; Organised guided tours, visit to museums and events. Proofreading of hotel’s website in Portuguese. August – December 2001 Associação dos Estudos da Linguagem (Language Studies Association), Rio de Janeiro, Brazil Secretary Research assistant; Assistance to members; Checked daily purchases; Congress organisation. April – December 2000 Department of Languages Studies at Pontifícia Universidade Católica, Rio de Janeiro, Brazil Researcher for the project On-line Portuguese Grammar.     Existing Subject Areas Art/Literary Other Social Sciences       Type Language(s) Source Italian Destination Portuguese       Article Language Category Stats Title This member has not submitted any approved articles yet.       Glossary Languages Subject Stats Description This member has not submitted any approved glossaries yet.