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Veronica87
Starting Member
5 Posts |
 Posted - 12/30/2008 : 16:41:53
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Hello,
I am trying to upload my photograph onto my profile. However, everytime I try to do this, a small box comes up, which shows the homepage of this translatorpub.com. After closing the box, I find that my photo was ultimately not uploaded.
How can I remedy this?
thanks,
Veronica
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Chet0012
Administrator
19 Posts |
Posted - 12/31/2008 : 11:06:47
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Hi Veronica,
My guess is that you have timed out when trying to upload your picture, and the security keeps redirecting you to the homepage of the website.
Please try logging in and uploading a picture again - with no more than 20 minutes of inactivity between each step in the process. If you continue to have troubles, please e-mail us at info@translatorpub.com. We answer all e-mails and do our best to assist members with any issues they may have.
Very best,
- Chris K.
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Working hard to take the lead in online language websites! |
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Catalinop
Starting Member
1 Posts |
Posted - 01/03/2009 : 08:50:34
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Hey,
You could also try making your photo size smaller so that it takes less time to upload, thus preventing the auto-time-out. I'd give that a try as well. Oh, and don't forget it only posts the pictures at 150x150 pixels... So keep the photo small for sure.
-Catlin
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Edited by - Catalinop on 01/04/2009 09:18:15 |
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Veronica87
Starting Member
5 Posts |
Posted - 01/06/2009 : 17:46:15
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The thing is that the pixel size is way below the 150 by 150 limit. Also, it times out within a matter of seconds, not within 20 minutes.
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Stefan
Moderator
240 Posts |
Posted - 01/07/2009 : 02:05:29
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| Dear Veronica, the easiest way is to contact info@translatorpub.com. Someone from the technical department will assist you with your problem and solves it. Thank you and appologize for the problems you are currently experiencing. We are working hard to prevent any technical problems. |
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Stanislav_Pokorny
New Member
71 Posts |
Posted - 03/03/2009 : 19:49:36
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How about increasing the img size to exactly 150 x 150 pixels?
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Topic |
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Cannot upload picture
